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Enterprise Mobility Management

A Definitive Guide to Enterprise Mobility Management

Enterprise mobility continues changing the IT landscape. Mobile device frameworks and technologies continuously keep evolving. BYOD (Bring Your Own Device) enables users to demand support for the rapidly expanding range of apps, OS platforms, and device platforms.

In addition to this, the extended network of connected devices and sensors should be capable of:

  • Communicating with corporate networks

  •  Engaging with machines & models

  •  Serving as a new marketing and service channel to the customers

The given set of touchpoints ensure innovation, new streams of revenues, and new business opportunities. Additionally, these components also require effective management. Let us help you know all about Enterprise Mobility Management or EMM through this e-book.

What is EMM or Enterprise Mobility Management?

EMM refers to the specific set of policies, technology solutions, and practices that enable enterprises to manage as well as monitor mobile devices for corporate use. The given set of mobile devices can be BYOD (Bring Your Own Devices) or corporate­ controlled devices. These devices are utilized for accessing sensitive business centric information.

EMM brings into effect robust management capabilities for controlling the manner mobile devices, users, and apps tend to interact with the respective corporate network.

The concept here is to bring about an effective balance between information security and productive mobile workforce operations.

Essential Components of the EMM Technology.

EMM serves to be a methodology or practice for ensuring that mobile device utilization is simple and secure. A dedicated EMM strategy usually includes a blend of three core technologies. These are:

  • MAM (Mobile Application Management): It offers improved security and granular management. With MAM, admins can look forward to specifying policies for a certain app or a group of apps. Some apps are available with built­in MAM APIs. On the other hand, there are others that depend on device level MAM APIs.

  • MDM (Mobile Device Management): It is regarded as the foundation for any given mobility suite. It depends on the combination of the agent application. It gets installed on the server software and endpoint devices running along the cloud or the corporate data center. Admins can make use of MDM’s server management console for specifying different policies and configuring multiple settings.

  • The given set of policies are further put into implementation by agents. These settings can be configured through API integration into different operating systems of the mobile device.

  • MIM (Mobile Information Management): These are described as “Dropbox­ like” services that are cloud­ based and used for syncing files as well as documents across multiple devices.

  • When the given set of technologies are synced and used together with a proper strategy, it can help in solving every issue arising out of enterprise mobility in any organization.

EMM Tools & Solutions Features
A dedicated EMM (Enterprise Mobility Management) tool is useful in integrating the involved devices with the given corporate network, implementing a wide range of useful administrative controls, and upgrading important security configurations.
An EMM solution is typically known to include the given set of features:

  • Network Management: Responsible for controlling data transfer limitations, network access, and other VPN (Virtual Private Network) connections for involved devices that remotely connect with the available corporate network. Devices can be configured remotely to the connected network settings.

  • Application Management: For controlling which specific apps can be downloaded to the respective devices for accessing corporate networks and interacting with accessed information.

  • Service Management: For administering self-service and pushing updates for configurations, apps, IT service requests, and settings as controlled by the respective IT admins. The technology can be integrated with the ITSM tools of the organization for applying specific service management policies to the mobile devices. It can also help in controlling how devices tend to consume the services ­either through roaming cellular connectivity or data usage.

  • Content Management: For controlling how organizational policies tend to apply to the device’s stored data. Content management also helps in producing audit trails for activity surrounding confidential business information,

  • Analytics & Intelligence: For gathering granular information on the app, device, content, and network specific activities and transforming the available information into intelligence and intuitive reports on the overall performance and productivity of the mobile workforce.

  • unified experience for the users having capabilities like IAM (Identity & Access Management) and single sign on management. devices like phones, mobile workstations, tablets, IoT, and laptops. As such, it enables a single, unified platform. The centralized EMM platform is used for managing multiple Unified Endpoint Management: For managing and securing all endpoints with the help of a 

  • Data Security and Access Management: For implementing additional security layers for securing information ­like encryption, patching, and password protection. The given feature helps in controlling how devices as well as apps access sensitive data and corporate networks on the devices.

EMM Best Practices
As an enterprise, you can abide by the following guidelines to set up EMM policies effectively:

  • Enforcing the principle of least access privilege. This implies that every employee has access to only minimum resources required for performing their jobs.

  • Ensuring encryption of devices, data, and apps ­both in motion and at rest.

  • Preparing for 5G. The delivery of data intensive, immersive enterprise mobility experiences will help in boosting workforce productivity.

  • Establishing data security policies against MITM (Man­in­the­Middle) attacks, device loss, malware, potential vulnerabilities,

  • and jailbroken devices. 

  • Accounting for the human element. Security related threats from unsuspecting employees and malicious insiders can be highly impactful upon accessing sensitive information conveniently on the BYOD devices.

  • Automating governance, service management, and administrative controls for a wide range of platforms, form factors, IoT technology standards, models, and Operating Systems. 

  • Designing user centric management controls for making enterprise mobility a profitable experience for employees

Productivity Maximization with EMM

The primary objective of EMM is not only to provide the users with a highly secure environment to work across mobile devices, but also to become highly productive. EMMS solutions are useful in providing built­for­business mobile­based productivity apps ­including a secure web browser, calendar, email, remote access, and document editing for enabling mobile employees to be highly productive as well as secure.

The overall market of EMM is growing at a rapid rate. As such, EMM solutions have become a necessity for mobilizing as well as optimizing the entire workflow.

Going Beyond Traditional Mobile Device Management (MDM) to a  Data Centric Approach Reduces time to Triage Problems Identifies Root Causes instead of band-aid fixes Self remediation of deployment issues Uncovers off-the-radar issues (Network Issues, Battery, Physical Abuse) Predicts operational downtime Ensures compliance and best practices Improves fleet visibility see status in real-time Extends life of hardware and unnecessary service center returns

Case study 

Why one of the largest convenience stores uses our solution for their 2900 stores

Save money - instead of manually coordinate and install new or update applications on 2900 handheld devices

Faster deployment means more business can be conducted

Can do everything centrally - no massive coordination needed with store users for any changes

Enhance Remote Support to their store users using our unique Multi Admin Remote Control

Enhance Security - Lock down the device that store users can only use defined apps and cannot install any other apps- prevent any possible hacking at the edge.

Key  Features used:

Apps deployment including upgrade and downgrade capability

Powerful and secure Kiosk mode

Multi Admin Remote Control

Location tracking

Device information report - track of accurate devices count and inventory in the store

Case study:

This global FMCG company makes consumer products and 2.5 billion people use their products everyday. They had a project to buy 300 new handheld computer for the supply chain management and delivery services in 2020. They realized that MDM is an extremely important component to make this project successful, especially on ability to update the devices with the latest applications, plus the lock down function offered by our secure Kiosk mode, and remote control to provide front line workers with the support they need. After a short demo and POC, they have made decision to use  our  solution because of ease of use and features that meet their requirements

Our MDM solution is intentionally built for business critical devices , easy to use and operate, and enrollment process makes mass deployment fast and worry free.                about us

Case study 

One of the largest Liquid Nitrogen manufacturer in France, serving Food, Medical and other industries. They were looking to update their handheld computers running apps to enhance their delivery fleet operation. They have prior experience with another MDM vendor and were not satisfied with the complex, features not working well especially in failure to get apps updated efficiently and effectively to all devices. They chose our solution because of Cloud native service, straight forward and easy to use UI, fast enrollment, apps deployment and updates always work, Kiosk mode is fully android system level security lockdown, and Multi Admin Remote Control gives them the power to support front line workers, and help to streamline their operations and reduce cost.

Enterprise Mobility Management

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